Position Available: Customer Relations and Business Manager

This position is part of NRL’s overall strategy to grow sales of existing and new products and services in Australia and internationally. As part of that strategy, this role is to deliver an improved customer experience. Developing and maintaining strong, long-term relationships with our key partners and ensuring our customers are engaged requires the implementation of continuous service improvements in response to customer feedback. The role has scope to also assess new business opportunities and to promote key products and services through a variety of different mediums.


To succeed in this role you will have been a product or marketing specialist in a pathology or healthcare sector setting for at least 10 years. You will have a tertiary qualification in business, marketing, communications or science, experience in CRM software systems and social media content development and strategy.


It would be a great advantage if you have knowledge of infectious diseases or pathology products and laboratory needs, in particular those relevant to quality assurance.


Ultimately it will be your well-developed communication and interpersonal skills, combined with a confidence and strong personal organisation, that will translate to high-quality stakeholder relationships and yield the improved customer experience that we are seeking.

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Via Seek only


Commensurate with qualifications and experience, ranging from $94,000 - $102,000 gross per annum, plus 9.5% superannuation  and includes $15,900 FBT-exempt salary packaging


Wayne Dimech, Executive Manager-Scientific and Business Relations. E:

Applications Close: COB 16 September 2020

Contact Us

 Address: 4th Floor, Healy BuildinNRL

4th Floor, Healy Building

41 Victoria Parade

Fitzroy VIC 3065


Fax: +61 3 9418 1155

Phone: +61 3 9418 1111


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NRL is designated a WHO Collaborating Centre for Diagnostics and Laboratory Support for HIV and AIDS and Other Blood-borne Infections